About
Designer, developer, hiker, plant parent, & sci-fi nerd
I’m a Louisville-based designer/developer with 5 years of experience creating human-centered products and websites. I graduated summa cum laude with my BFA in graphic design from University of Louisville in 2020. Since graduating, I have worked on over 50 products, websites, and brands as a designer or developer (or both!), and I currently work as a senior product designer at Humana.
Although my experience spans local agencies, large companies, startups, and non-profits alike, my favorite projects have been those that aim to leave the world a better place than we found it.
Outside of work, I try to apply the same passion I have for designing to the things I do in my free time, whether that’s hiking, painting, or taking care of [probably too many] plants. I also spend a lot of time learning; I find I get the most out of life if I approach it with curiosity.
![headshot of Susan Pallman](/images/headshot.jpg)
Key Skills
- Human-centered design
- Figma
- UX research
- Front-end development
- Accessibility
Experience
Senior Product Designer
Humana | 2022 - Present
Lead product designer for Humana’s customer-facing doctor search tool
Customer Experience Designer 2
Author by Humana | 2021 - 2022
Design strategy & product design for experimental internal CRM tool
Designer/Developer
Louisville Sustainability Council | 2023 - Present
Ongoing web and print design support for local sustainability non-profit
Web Developer
The Marketing Squad | 2020 - 2021
Designed, developed, and maintained dozens of web properties for agency clients
UI/UX Designer
Unitonomy | 2020 - 2021
Redesigned and expanded several team workflow optimization products
Designer/Developer
Evolve KY | 2019 - 2023
Ad hoc design support for local electric vehicle charger installation non-profit
Web Design/Development Intern
University of Louisville | 2018 - 2020
Designed, developed, and maintained university webpages